Freshworks Freddy AI
by Freshworks
PaidAI assistant across Freshworks suite for customer service, sales, and marketing automation
Overview
Freshworks Freddy AI is the intelligence layer across the entire Freshworks business suite, powering AI capabilities in Freshdesk (customer service), Freshsales (CRM), and Freshmarketer (marketing). Freddy provides automated ticket resolution, AI-powered chatbots, lead scoring, deal insights, and campaign optimization.
Freddy AI Copilot assists agents with suggested responses, ticket summarization, and tone adjustment. Freddy Self Service handles customer queries autonomously through chat and email, deflecting tickets before they reach human agents. On the sales side, Freddy scores leads, predicts deal outcomes, and recommends next best actions.
Freshworks Freddy AI is positioned for small-to-medium businesses that want enterprise-level AI capabilities at an accessible price point, competing against Zendesk AI, Salesforce Einstein, and Zoho Zia.
Pricing
- Freddy AI Copilot, AI-powered ticket summarization, suggested responses, and basic automation
- Full Freddy AI including Self Service bots, AI-powered insights, advanced analytics, and custom AI flows