Zendesk AI
by Zendesk
PaidAI-powered customer service platform with AI agents, copilot, and quality assurance. Automates ticket resolution, assists agents, and evaluates conversation quality. Outcome-based pricing for AI resolutions.
Overview
Zendesk is a leading customer service platform that has deeply integrated AI across its support suite. Zendesk AI includes AI agents for automated ticket resolution, Copilot for real-time agent assistance, and AI-powered quality assurance that evaluates 100% of conversations. The platform uses outcome-based pricing for AI resolutions — you pay per automated resolution rather than flat fees.
The omnichannel approach brings email, chat, phone, social media, and messaging into a single platform. The knowledge base powers both self-service and AI agent answers, while advanced analytics track AI performance, resolution rates, and customer satisfaction. Zendesk scales from small teams to enterprise with a massive integration ecosystem of 1,000+ apps.